Cancellation & Refund Policy

RETURN & EXCHANGE :

1. The items should be unused and unwashed for hygiene reasons.
2. The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
3. Customized products cannot be returned or exchanged
4. Return/Exchange request that are not raised within 7 days of receiving the product would not be accepted.
5. The product would be picked in 5-7 days after the return or exchange request is approved.
6. courier charges would have to be borne by the customer.
7. Products bought during sale are non-refundable 

Cancellation Policy

Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. You can request your order cancellation through the link:…………………….

-7 days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Note: Shipments returned through any other logistic partner will not be accepted.

Return Charges

Domestic Order:

Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

1. Customers should contact write tous contact mail id  provided in the web site  within 7 days from the receipt of the product.
   Customers should not return the product before receiving a confirmation mail from us about the same.
   3. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.
   4. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the office of the sparsh.

Domestic Order:

In case of domestic order (where the product is shipped within India) 100% refund will be made( excluding delivery charges).

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the office of Sparsh

In case of a COD (Cash on Delivery) order where the customer pays in cash once the product is received, the amount is refunded via online transfer using NEFT (National Electronic Fund Transfer). The customer must provide a cancelled cheque along with the returned product in order to initiate the return process. It takes 7-15 working days for the amount to get refunded directly into the customer’s back account.

If any delay happens in refund process , Sparsh is not liable for any financial compensation or other.

Exchange

We regret to inform that exchange of products is not possible for the products bought from our website. However, customer can choose to return the product as mentioned earlier.